TERMS: Payments must be in cash or bank transfer. A deposit of half the quote is required for confirmation of the event date. THE CLIENT’S deposit is NON-REFUNDABLE. This contract applies to the floral selections described on the quote provided for consultation. The balance is due two weeks prior to the event date. If the event is booked less than 2 weeks prior to date then entire amount is due upon booking. Additions will be accepted up to one week prior to the event date. No guarantee is given that the same flowers will be available on orders made less than two weeks prior to the event. Colour and style will match as close as possible.
CANCELATIONS: THE CLIENT understands this is a custom order. THE CLIENT also understands if payment is not made in full two weeks prior to the event date, this contract is canceled and all payments are forfeited. Contract cancellation must be made in writing or by email. Contract cancellations made before final payment, will receive a refund of monies paid, less non-refundable retainer. Cancellations made less than 2 weeks prior to the event date will receive NO refund.
SUBSTITUTIONS: Lux Floral Studio reserve the right to make substitutions in the event the flowers received are not of the quality suitable for your event. In this event, the integrity of the proposed colour scheme will be maintained and flowers of equivalent value will be used. Example: Wax flowers ordered as a filler flower for bouquets but weather conditions cause unavailability or poor quality. Pink heather or similar filler would be used.
RENTALS: All rentals must be returned clean and undamaged within 7 days of the event. The customer is responsible for items from the time of delivery until the time of return. There will be a charge for broken, damaged or missing items and fees for non-repairable or unreturned items will be assessed on a case-by-case basis. Replacement fees vary according to each item and are available upon request and may be obtained prior to renting.
EXCLUSIVITY: It is understood that Lux Floral Studio will act as the sole and exclusive florist for your event. By signing this contract THE CLIENT agrees that no other person or company, professional or otherwise, shall provide fresh or artificial floral products for THE CLIENT’S event location or event reception without the consent of Lux Floral Studio. This clause protects the image of Lux Floral Studio from assumption that might occur from event attendees. Some exceptions apply; please inquire with Lux Floral Studio.
EVENT GUIDE: In the event that THE CLIENT will not be available during flower delivery THE CLIENT will be responsible for having a designated person meet the florist at the location of drop off. This is to ensure that all items are delivered and accounted for. If there is any set up on the part of Lux Floral Studio, it is THE CLIENT’S responsibility with the event location(s) coordinator as to what is acceptable, for example, candles, vases, etc. The person delivering the flowers will NOT be held accountable for any damages that may occur if there is not a designated person to account for and accept delivery.
Lux Floral Studio reserves the right to cancel this contract if at any time if it feels that the obligations cannot be met. In the event of fire, natural disaster, tragedy and/or conditions beyond its control, Liability is limited to full refund of all monies paid. THE CLIENT indemnifies Lux Floral Studio against claims by any party for direct or indirect damage or economic loss as a result of work performed under this contract.
This agreement contains the entire understanding between “Lux Floral Studio” and THE CLIENT. It supersedes all prior and simultaneous agreements between the parties. The only way to amend this agreement is to do so in writing, and providing the document is signed by all the relevant parties and received within one month of the event date unless otherwise specified.